KZ Clothing

Refund & Return Policy

Last Updated: May 2026

At KZ Clothing, we take pride in offering premium ethnic and occasion wear, including Gharara, Sharara, Bridal Lehenga, Maxi Dresses, Sarees, and Party Wear Collections. Due to the special nature of these products, please review our policy carefully before placing an order.

Returns & Exchanges

We accept returns and exchanges within 7 days of delivery only if:

  • You receive a damaged item.
  • You receive the wrong product.
  • You receive the wrong size due to our error.

To be eligible, the item must be:

  • Unused and unworn.
  • In its original condition.
  • With all original tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Bridal Lehengas
  • Bridal Maxi Dresses
  • Sarees
  • Party Wear Dresses
  • Gharara & Sharara Sets
  • Sale or discounted items
  • Products damaged after delivery
  • Products without original tags

Due to hygiene and the exclusive nature of occasion wear, we do not accept returns for change of mind, color variation caused by screen settings, or incorrect size selection made by the customer.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photos of the product
  • Photos showing the issue

After verification, we will arrange a replacement or an approved refund.

Refund Process

Approved refunds will be processed within 7–10 business days after the returned item has been received and inspected.

Refunds will be issued through the original payment method whenever possible.

Shipping charges are non-refundable unless the error was caused by KZ Clothing.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrectly shipped item.

Contact Us

For any return, exchange, or refund-related inquiries, please contact us:

KZ Clothing
Email: support@kzclothing.com
Phone/WhatsApp: [Your Contact Number]

By placing an order on our website, you acknowledge and agree to the terms of this Refund & Return Policy.

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